Refund and Return Policy for IPPremium

At IPPremium, we are committed to providing our customers with the best possible IPTV experience. Please carefully review our refund and return policy to ensure you are fully informed before making a purchase.

1. Refund Eligibility

  • Free Trial: We encourage all potential customers to take advantage of our free trial period before purchasing a subscription. This ensures you can test the service and determine if it meets your needs.
  • Refund Requests: Refunds are only available under specific circumstances. We do not offer refunds for dissatisfaction after the free trial period has been used or for services that have already been activated.

2. Refund Conditions

Refunds will only be considered if:

  • The service was never activated or delivered.
  • There were technical issues from our side that we were unable to resolve within 48 hours of the complaint.
  • The refund request is made within 24 hours of purchase and the account remains unused.

3. Non-Refundable Cases

  • Purchases made after the free trial period where the service is functional.
  • Refund requests submitted after the 24-hour grace period from the time of purchase.
  • Customer-related technical issues (e.g., poor internet connection, incompatible devices).
  • Complaints about content not being exactly as expected (IPTV content can vary due to external providers).

4. How to Request a Refund

If you meet the refund criteria mentioned above, please follow these steps:

  1. Contact us via email at support@ippremium.com within 24 hours of your purchase.
  2. Provide your order number, email address used for the purchase, and a detailed reason for your refund request.
  3. Our support team will review your request within 48 hours and notify you of our decision.

5. Refund Process

If approved, refunds will be processed using the original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your payment provider.

6. Service Interruptions

IPTV services may be subject to intermittent downtimes due to factors beyond our control (e.g., server maintenance, third-party content provider issues). These interruptions are not grounds for refunds. We work diligently to minimize downtime and restore service as quickly as possible.

7. Changes to This Policy

IPPremium reserves the right to modify this Refund and Return Policy at any time. Any changes will be communicated via our website, and the updated policy will take effect immediately.

For any additional questions or concerns, please reach out to our support team at support@ippremium.com.

Thank you for choosing IPPremium!